Return and refund policy
Kybershop takes pride in being an exceptional on-demand printing company, dedicated to crafting unique and customized products tailored to your preferences. Each item is meticulously created to order, ensuring a personalized touch that sets us apart. However, it is crucial to note that due to the nature of our operations, we do not support returns or exchanges if the customer mistakenly selects the wrong size, color, or any other specific details. This is primarily because our print service provider does not maintain an inventory to accommodate unwanted items. Return and refund policy
Once you have placed an order and it has been forwarded to production, it enters the hands of our trusted Print Service Provider. At this stage, it becomes unalterable, and no further modifications or cancellations can be made. Therefore, it is of utmost importance that you carefully review and enter accurate order information during the ordering process. We regretfully cannot assume responsibility or offer replacements or refunds for cases where incorrect shipment details were provided or if the wrong size or color was chosen.
Nonetheless, should any issues arise with the order due to manufacturing errors, printing problems, or similar concerns, we are committed to resolving them promptly. In such instances, we invite you to reach out to us via email at [email protected]. Kindly provide us with all the necessary information, including a clear image showcasing the defect or issue, within seven days of receiving the goods. Rest assured that our dedicated team will spare no effort to rectify the situation and provide you with the most appropriate solution, whether it entails a replacement or refund, contingent upon eligibility criteria.
We understand that unforeseen complications may arise, even with replacement orders. In such cases, we stand by our commitment to customer satisfaction and will gladly offer a refund to ensure your ultimate contentment with our services.
Our aim at Kybershop is to exceed your expectations and ensure a seamless experience throughout your shopping journey. While we have specific policies in place to address various scenarios, we always strive to find the most suitable solution for each customer. Return and refund policy
In the event that you encounter any problems with your order, whether it be a manufacturing defect, a printing issue, or any similar concern, we encourage you to promptly contact us via email at [email protected]. Please include all relevant information, such as your order details and a clear image demonstrating the defective product. By providing us with these necessary details within seven days of receiving the goods, you enable us to assess the situation accurately and take appropriate action. Return and refund policy
Once we receive your message, our dedicated team will swing into action to rectify the issue as quickly as possible. We understand the disappointment and inconvenience that can arise from receiving a faulty item, and we genuinely apologize for any inconvenience caused. Rest assured that we will explore all available options to provide you with the most suitable resolution. Depending on the circumstances and the eligibility criteria, this may involve offering a replacement or issuing a refund.
Our commitment to customer satisfaction extends to instances where complications arise with replacement orders as well. In such cases, if the problems persist despite our efforts to rectify them, we will gladly provide a refund. We believe in maintaining transparency and fairness in all our interactions, ensuring that you are fully satisfied with your Kybershop experience.
Please keep in mind that while we make every effort to assist our customers, there are limitations to our policies. It is essential to carefully review and double-check your order details, including size, color, and any personalization options, before finalizing your purchase. Once an order has been sent for production, it becomes increasingly challenging to make changes or cancellations.
To facilitate a smooth process, we allow a limited window of opportunity to edit order information within eight hours of successfully placing your order. We highly recommend taking advantage of this timeframe to review your order details and make any necessary modifications. This ensures that your order is accurate and meets your specifications, minimizing the chances of any issues arising. Return and refund policy
At Kybershop, we value your trust and are committed to providing you with high-quality products and exceptional customer service. We appreciate your understanding of our policies and procedures, which are designed to uphold the standards we have set for ourselves. Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and make your shopping experience with us a truly enjoyable one.
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