How much does shipping cost?
You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs. Total shipping charges are shown on the checkout page.
How long will it take from order to receiving the order?
Here’s a breakdown of the timeline
Production Time: We process orders on business days from Monday to Friday, excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. It takes about 1-2 business days to create DTG products, 2-6 business days for All Over Print Apparel products, and 3-5 business days for non-apparel (Home Decoration, Accessories etc.) products.
Shipping Time: Currently standard shipping: DHL and USPS (excluding APO/FPO addresses: AE, AO, AA, AP, PR, VI, GU, MP, AS). Depending on your location, the general standard shipping time is approximately 4-7 working days.
NOTE: Due to COVID-19 pandemic and extremely high order demand, the shipping time might be delayed 2-6 business days. Please email … if you have any questions.
Your tracking number will be sent to you via the email you used to place the order. If you did not receive a tracking number AFTER the processing days have been completed THEN email us for more updates.
Tracking number says “Pre shipment” / “Label not in system, what does this mean?
Sometimes , the order says this because it has not either been shipped, USPS has not scanned it yet, your package is lost or it has been mishandled. If you find that your tracking number hasn’t updated after 2 weeks then contact us.
Wrong shipping address/ email/ incorrect information at checkout?
If you placed an order with wrong information, please contact us IMMEDIATELY after, before the order is shipped out, and provide with correct information.
If your package is already sent out, please contact the local express company for this issue. Normally they will call the contact number shown on the parcel if the package cannot be delivered.
Lost Orders with Delivered Status – Orders with a status of “delivered”
Lost Orders with Delivered Status – Orders with a status of “delivered” is to be assumed by all parties that the order was in fact delivered. In case tracking information says delivered but you haven’t received any items
Please make sure that you have entered the correct mailing address. Check with your neighbors first, look around the entrances of your residence on back porches, in bushes, garages, under grills, or in other places out of sight.
If you’ve ruled out all of the above, we suggest reporting the issue to the local post office and file a claim. Ask them who delivered the parcel, and have them trace the precise shipping route, details about that day’s delivery. They are used to these types of questions, and can usually provide helpful information.
We do not cover service errors, including loss, theft, or postal/shipping issues. If an investigation determines that the package was not delivered due to a shipping error, kindly send us the proof and then we will further assist you with refund or reshipment of the items.